Product related issues
Damaged or Defective Items
If your product arrives damaged or has a defect, please contact us within 7 days of delivery for a replacement or refund.
Missing Items
Received an incomplete order? Let us know your order number and we’ll make it right.
Allergy or Reaction Concerns
If you experience any discomfort or reaction, discontinue use immediately and reach out to us with details.
Wrong Item Shipped
If you received the wrong product, we’ll arrange a free replacement and cover any return costs.
Delivery Policy
Processing Time
Orders are processed within 1–2 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.
Shipping Time
Standard delivery within the U.S. takes approximately 3–7 business days.
Shipping Fees
Shipping costs are calculated at checkout based on your location and order size.
Enjoy free shipping on orders over $XX
Delivery Areas
We currently ship within the United States. For international orders, please contact us at [your email].
Return and exchange process
30-Day Guarantee
Returns or exchanges are accepted within 30 days of delivery for unused and unopened items.
Health & Safety Note
Opened supplements or skincare products cannot be returned unless damaged or defective.
Easy Process
Email us at support@trendnovamedia.com with your order number to start a return or exchange.
Refunds
Once we receive and inspect your return, eligible refunds will be processed within 5–7 business days.